Refund and Cancellation Policy

Effective Date: January 1, 2023
Last Updated: August 1, 2024

1. Introduction

At ThePositiveReview.com, we strive to provide high-quality business reviews, tech comparisons, and industry insights. While most of our content is free, we may offer premium content, digital products, consulting services, or subscriptions that require payment.

This Refund and Cancellation Policy explains:
✔ The conditions under which refunds and cancellations are accepted.
✔ How to request a refund or cancel a subscription.
✔ Our compliance with U.S. consumer protection laws and global refund standards.

By purchasing any digital product or service from us, you agree to this policy.

2. Refund Policy

We provide different refund terms based on the type of product or service purchased:

2.1. Digital Products & Downloadable Content

(This includes eBooks, reports, templates, and other downloadable materials.)

✅ Full refund within 7 days of purchase, if the content has not been accessed or downloaded.
❌ No refunds if the content has been viewed, downloaded, or accessed.
❌ No refunds for accidental purchases once the content has been used.

2.2. Subscription-Based Services

(This includes premium memberships, paid newsletters, and exclusive content.)

✅ Monthly Subscriptions: Can be canceled anytime, but no partial refunds are provided for unused time.
✅ Annual Subscriptions: Refunds available within 14 days of purchase if the service has not been used.
❌ No refunds after 14 days of purchase.

How to Cancel a Subscription:

2.3. Consulting & Business Services

(This includes business strategy sessions, SEO consultations, and personalized reports.)

✅ Full refund if cancellation is requested 48 hours before the scheduled session.
❌ No refund if the service has already been delivered.
❌ No refund for missed appointments (unless rescheduled at least 24 hours in advance).

3. How to Request a Refund

To request a refund, email info@thepositivereview.com with:
✔ Your full name & order ID.
✔ The reason for the refund request.
✔ Proof of purchase date.

Refund Processing Time:

  • Approved refunds are processed within 7-10 business days.
  • Refunds are credited back to the original payment method.
  • Processing times may vary depending on your bank or payment provider.

4. Cancellation Policy

✔ You can cancel subscriptions or services at any time, but refund eligibility depends on the product type (see Sections 2.1 – 2.3).
✔ To cancel, email us at info@thepositivereview.com with the subject "Cancellation Request".
✔ For subscription cancellations, ensure requests are sent before the next billing cycle to avoid charges.

5. Exceptions & Non-Refundable Items

We do not offer refunds in the following cases:

❌ If the digital product has been downloaded, accessed, or viewed.
❌ If the subscription was used but later canceled.
❌ If the refund request is past the eligible period.
❌ If the service has already been rendered.
❌ If the purchase was made via third-party platforms (refunds must be requested directly from the third party).

6. Compliance with Consumer Protection Laws

We adhere to U.S. consumer protection laws and global refund standards, including:

6.1. U.S. Consumer Protection Regulations

✔ Federal Trade Commission (FTC) Refund Laws – Ensures fair consumer rights.
✔ Truth-in-Advertising Laws – We provide clear and honest refund terms.

6.2. GDPR (EU) Right to Withdraw (Article 16)

✔ EU users have the right to cancel a digital purchase within 14 days, unless the product has already been downloaded or used.

6.3. CCPA (California Consumer Privacy Act)

✔ California users can request a refund policy explanation at any time.

6.4. CNIL & eCommerce Laws (France & EU)

✔ Refund terms are in accordance with digital consumer rights under European law.

7. Dispute Resolution

If you have an issue with a refund or cancellation:

✔ Contact us first at info@thepositivereview.com.
✔ If we cannot resolve the issue, you may file a complaint with consumer protection agencies such as:

  • Better Business Bureau (BBB) – USA
  • European Consumer Centre – EU
  • FTC Consumer Complaint Center – USA

We strive to resolve refund and cancellation disputes fairly and quickly.

8. Changes to This Policy

✔ We review and update this policy as necessary.
✔ Major changes will be announced on our website or via email.
✔ The last updated date is always listed at the top of this page.

9. Contact Information

For refund and cancellation inquiries, contact:

📍 Service Address:
1330 Avenue of the Americas, 23rd Floor, New York, NY 10019

📧 Email: info@thepositivereview.com

📞 Contact Person: Ben Chaudes